Our search feature allows users to use natural language to ask questions of their data. You can ask anything in the way you might of an associate - things like "what's frustrating residents the most at the moment?" and "where is pest control a problem?". Smart Search will tell you the information you need to know.
Smart Search also works for specific communities or customers - you'll see the search box change whenever you are on a community or customer page - this can help narrow down your search if you already know some of the context of what you're searching for. If you don't want to search within that community or customer, simply click the "x" next to the name.
💡 Tips for getting the most out of search
Use questions like "where", "what" and "when"
Once you've established a theme, drill down further - for example if you've asked about what the main issues are, you can follow up by asking where the issues occur most, etc
If you identify a community or customer you want to know more about, use the menu in the top right to navigate to My Communities or My Customers, and find them there (we're working on the ability to click links directly from search)
Check out this article for some suggested searches.
You can also use search to find specific entities, including:
Customers: if you know the customer you want to navigate to, you can type their name in and you'll see a dropdown appear - simply click on their name and you'll get taken to an overview about them
Communities: similarly, if you know the community you want to navigate to, follow the steps above using the community name
Goals: if you want to look at how a customer goal is trending over time, such as "I want to give notice to vacate" or "I'm having technical issues", you can type part of the phrase and select it from the dropdown that appears.
