How to get there
To see suggestions of ways you could improve the experience within a community, you can navigate to any community page and click on the check box icon.
To get to a community page, you can click on its name from the Newsfeed area, or by selecting Communities from the menu in the top right then selecting a specific community from the list.
We establish the suggestions by summarizing issues, complaints, risks, and other themes across this specific community and use this to drive the top 5 ideas to address these themes.
How to interpret
Action plans are re-generated on a daily basis and cover the period selected in the date filter at the top.
We restrict the list to focus on high priority events so you may not see suggestions relating to things that are lower priority than some others.
We try to limit the suggestions to a manageable amount but there may be more to do here - you can derive your own recommendations by reviewing the Summary, Customers Requiring Attention and Top Resident Goals pages.
Do what's right for your community! We base these suggestions on what we see in your data but there will obviously be things outside of this going on as well, so combine our action plans with what you already know about the community for a recipe for success.
You may want to also consider more holistic solutions to a problem - if there's a theme of issues across multiple communities, it could be that it's better to roll out a companywide solution. The best way to find out if this is the case is simply to use search, e.g. "are we seeing issues with <topic> across multiple communities?"
Clicking on any of the numbers in circles (citations) will open a list of the reports relating to the issue.
💡Tip: If you think you have important data in other sources, this can be really valuable for being able to provide you with the clearest picture of trends and action plans - see here for more information on what other sources we can ingest.