What types of questions should I ask?
Depending on your role, you may be interested in different topics - see below for some suggestions.
Customer Needs Insights
How do customers feel about our dog parks?
Are residents complaining about parking?
How do we make residents happier with the parking arrangements?
Which amenities do residents talk about the most? and where?
In which communities are people asking for reimbursements and why?
Are people looking for short term rental?
Where are people looking for short term rental?
Are customers upset about changing prices?
What is the most frequent reason for moving out?
Property & Risk Insights
Do we have any reports of snow or weather damage?
Where are safety and security risks being being reported?
What are the most severe problems reported by residents last week?
Community Performance Insights
Why do have an occupancy problem in <community name>?
Where do we have the most issues with dog waste?
Where are we seeing wifi issues?
Vendor Performance Insights
What are people saying about Poo Prints?
What is our customers' experience with Bilt Rewards?
Which supplier are customers complaining the most about?
Company Knowledge Insights
How much coverage do we ask our customers to have on their insurance?
Do we allow reptiles?
What do we charge for AC?