Article Overview:
Citations in the Travtus Gateway provide a direct source of where an answer or insight comes from.
Use Case:
Users may question the validity of the results provided in the Gateway. Citations enhances trust by offering clear references, allowing users to verify the accuracy and reliability of the insights presented.
How-to Video:
Step-by-Step Instructions:
Review Results
Results can be from an explore search, insights from customers, communities or goals.
Analyze the Citations
Clicking into a citation will open the sources providing you the resident name, contact info and summary of their message as it relates to the result.
Drill into a customer as it relates to your results
Click into a customer to be taken to their customer card.
Note: Citations are intended to provide trust to the results you see, but they are not a volume indicator. If looking for volume based metrics, check out this article for more information.