Grouping your communities into the groups you use internally, such as their region or collection, allows you to more easily review and interact with your data.
💡 Tip: If you do not see groups in your My Communities area or within a goal then it might be that you don't have access to specific groups or that your organization doesn't yet have any groups set up. Contact us if you need support for this.
Groups in the My Communities page
Here you'll see the communities organized into their groups as shown below. When you first navigate to the list, the groups will be collapsed; clicking a group title expands the list.
Filtering by groups
On the Customers list, and the Messages and Goals screens, you'll see your communities organized into their groups as shown below. Selecting a whole group will filter the data on the page by data associated with those communities.
This allows you to understand more easily the patterns in the data within specific groups - for example, identifying whether customer (or staffing) needs vary from region to region.
💡Note that a community can belong to more than one group.